Digital Polymath

Today, Chief Sales Officers (CSOs) in the B2B business technology sector face imminent growth challenges and opportunities. The recent Gartner research studies have shed light on critical trends and insights that will shape the future of all organizations. The Changing Face of B2B Sales The business world is undergoing a profound transformation, and sales organizations are at the forefront of this change. CSOs must grapple with shifting customer expectations, technological advancements, and economic uncertainties. The ability to adapt and innovate has never been more crucial. One of the most striking revelations from the Gartner survey is that only 11 percent of sales organizations can successfully drive commercial success while executing a transformation. The majority of sales teams struggle to maintain high performance while implementing new strategies or technologies, highlighting a critical need for improvement across the industry. Key Trends Shaping the Sales Profession Generativ...

In an era where data-driven decision-making reigns supreme, it's surprising to find that many Chief Marketing Officers (CMOs) still struggle to quantify and communicate the value of their own and their team's efforts. A recent Gartner survey has shed light on this persistent challenge, revealing that only 52 percent of senior marketing leaders successfully prove marketing's value and receive credit for its contributions to business outcomes. This statistic is both alarming and enlightening, as it underscores a critical disconnect between marketing leadership and the organization's C-suite. One of the most striking findings is the identification of CFOs (40 percent) and CEOs (39 percent) as the executives most skeptical about marketing's value within their organizations. This skepticism is further compounded by the fact that 47 percent of CMOs reported that marketing is still viewed as an expense rather than an investment, according to an earlier Gartner survey in 20...

The rapid advancement of Generative AI (GenAI) is reshaping the B2B marketing, sales, and service functions. I've observed the transformative potential of GenAI in these areas, but also the initial challenges organizations face in realizing its full value. The latest Boston Consulting Group (BCG) study on GenAI adoption in B2B marketing, sales, and service functions reveals some striking insights into the current state of implementation and its perceived potential. The research highlights both the enthusiasm for GenAI's transformative power and the hesitation many executive leaders feel about their current go-to-market (GTM) strategies. One of the most notable findings is that 90 percent of surveyed leaders believe GenAI will be important or fundamental to marketing, sales, and service processes within the next three years. This overwhelming consensus underscores the perceived significance of GenAI in reshaping these critical business functions. However, despite this optimism,...

Change is constant in the business technology arena. In an era where innovation evolves at breakneck speed, Artificial Intelligence (AI) stands out as a transformative force reshaping various commercial processes. One of the most significant impacts of Generative AI (GenAI) is in the software technology sector, particularly in how it influences the behavior of today's software buyers and the procurement process. The 2024 Buyer Behavior Report by G2 provides an in-depth analysis of these changes, revealing critical insights into spending expectations, buyer trust, and the evolving dynamics of software procurement. The New Landscape of Software Procurement The software procurement landscape is undergoing a seismic shift, driven by the rapid adoption and integration of AI technologies. According to the report, 52 percent of software buyers expect their spending on software and technology to increase in the upcoming year, with AI playing a pivotal role in these budget expansions. This...

Major change is needed in the business-to-business (B2B) procurement arena. It's long overdue. Traditional sales and marketing approaches have proven inadequate in a dynamic marketplace.  Buyers are more informed and empowered than ever before, and their purchasing journeys are no longer linear. To keep pace, technology vendors need to fundamentally transform their go-to-market (GTM) strategies by prioritizing customer-centricity at every touchpoint. The 'Forrester Opportunity Lifecycle' framework offers valuable insights into this paradigm shift. It emphasizes the importance of aligning sales and marketing efforts with the customer's buying journey, ensuring an aligned and value-driven experience. B2B Opportunity Lifecycle Assessment Commercial buyer expectations have evolved significantly. They now conduct extensive research online, rely on peer recommendations, and expect personalized interactions throughout their procurement decision-making process. This necessitate...

A recent Gartner report, "Product and Services Strategy for Tech CEOs," provides guidance for business technology vendors looking to capitalize on emerging trends and drive growth through effective go-to-market (GTM) strategy. Tech CEOs ranked “customer-led” as their top change driver (46 percent), and 82 percent of those saw an improvement in their business because of it. Other top drivers included “new market provides higher growth” (44 percent) and “competition is changing the value proposition in the market” (48 percent). These findings clearly indicate the importance of assessing customer needs, market dynamics and the competitive environment. One key trend that stands out is the increasing application of Generative AI (GenAI) in ongoing market research, competitive intelligence, and customer business outcome value creation. Augmenting Market Research with GenAI The Gartner market study highlights how some forward-thinking leaders are leveraging GenAI tools to fast-track...

Are you prepared to compete in the GenAI-powered, omnichannel future? For senior leaders steering their teams through today's turbulent economy, a harrowing question looms: Are we doing everything required to master B2B sales excellence before Generative AI (GenAI) disrupts our strategies? New research from McKinsey reveals sobering realities about the modern sales capabilities separating global organizations. GenAI breakthroughs have created profound changes to how B2B companies must engage buyers through hyper-personalized and intelligent customer experiences. Make no mistake, this disruption demands thoughtful planning and bold actions to transform people, processes, and technologies. McKinsey's latest global B2B Go-to-Market (GTM) survey provides valuable insights into the inevitable change. They reveal five key tactics outperforming companies are leveraging together for significant market share gains: Deploying Advanced Sales Technology Tools Delivering Hyper-Personalized...

The rapid pace of advancement in artificial intelligence (AI) technologies over the past decade has been astonishing. From beating humans at complex strategy games like Go to churning out remarkably human-like conversational text, AI abilities are approaching a stage where machine cognition looks increasingly comparable to our own. Generative AI Takes Center Stage Generative AI (GenAI) represents the leading edge of this advance, with models like DALL-E for image generation and GPT for natural language tasks exhibiting creativity, insight, and judgment conspicuously reminiscent of human practitioner competencies. GenAI offers transformational potential across industries, but few stand to benefit more profoundly than B2B sales teams aiming to improve productivity, gain insights, and boost revenue growth. As a B2B management consultant focused on business technology strategy, I’ve been closely tracking GenAI's capabilities as they relate to enhancing enterprise performance. A new in...

I’m now anticipating a radical reset of the legacy IT vendor go-to-market mindset for B2B SaaS. Why? A recent survey by Gartner found that 60 percent of  buyers involved in decisions to renew or expand “as-a-service” agreements regret nearly every purchase they make. The Evolving Landscape of Procurement In the world of B2B SaaS procurement, the traditional dynamics between buyers and IT vendors are undergoing a significant transformation. Today, buyers are no longer passive recipients of sales pitches. They conduct SaaS solution assessment through self-directed online research. It’s why vendors need a unified approach that combines Buyer Enablement and Sales Enablement — an approach that recognizes the intrinsic connection between these two critical go-to-market skill sets . The Power of Buyer Enablement Buyer Enablement, while often overlooked, has become an essential part of the modern business technology buying process. Teams of buyers now demand empowerment in their purchasing...

What is a Technology-Enabled B2B Buyer's Journey, and why does it matter? Gartner has identified the top technologies that Business-to-Business (B2B) Sales and Marketing leaders can adopt to boost buyer engagement. The technologies on this list prioritize buyers’ value of real time collaboration, provide them with the help required to influence consensus, and allow them to use digital tools for purchase guidance. "While our research indicates buyers have a preference for a rep-free purchase experience, they also report that their interactions with sellers are the most valuable parts of the buying process," said Dan Gottlieb, senior director analyst at Gartner . The Top-Rated Buyer Engagement Solutions The B2B buyer's willingness to work with sellers via technology presents a compelling opportunity to experiment with new ways to engage digitally. The top technologies that sales and marketing leaders can use to boost buyer engagement include: AI-Sales Email : Gartner pr...

B2B sales and marketing are being transformed by the adoption of new technologies that help to communicate value. Gartner has identified seven technology disruptions that will impact sales organizations. These disruptions will drive significant go-to-market changes, as well as in the way businesses approach sales development and build customer relationships. Are you and your organization prepared for these disruptions? B2B Sales Process Change Management The first disruption identified by Gartner is the increasing use of artificial intelligence (AI) in sales. AI can analyze large amounts of data quickly and accurately, allowing sales teams to identify key trends and insights that can inform their strategies. Most important, AI can also be used to automate routine workflow tasks, freeing up time for salespeople to focus on more high-value activities. Another disruption is the rise of customer experience (CX) as a key differentiator for businesses.  Companies that prioritize CX are m...

Within the highly competitive business technology marketing and sales arena, the unique skill of a superior commercial storyteller is essential. Those leaders who can quickly weave together a customer-centered narrative are in high demand. In fact, 83 percent of chief communication officers (CCOs) have reported that their C-Suite influence is growing, according to the latest comprehensive market study by Gartner. Their survey of Business Communication leaders in the U.S., Canada, France, Germany, and UK markets found corporate communication team influence has grown as organizations become more interdependent. Leading Internal and External Communications CCOs also largely reported that their influence is greater than other function heads’ at their organizations, with 75 percent saying they have slightly or much more influence than their non-communications counterparts. Only 5 percent said they have less influence.  “Companies are placing a larger emphasis on stakeholder communicatio...

Given the realities of the current Global Networked Economy environment, why do so many business leaders report wanting a ‘return to normal’ ASAP? That’s very puzzling to me. As an example, changes within the commercial procurement arena demand radical new thinking. Forrester’s “2021 B2B Buying Study”, with more than 950 respondents from around the world, reveals significant changes in business-to-business buying behavior. Their study findings show how buyers navigated the transition of remote working, due to the global COVID-19 pandemic, while seeking information about vendors and their offerings -- long before making a purchase. With most B2B buyers working remotely, global market disruption from the pandemic has pushed the ‘buying group’ to the forefront of the decision-making process. Independent buying scenarios, in which only one or two people are involved, are much less likely in a complex sale. Today, 63 percent of B2B purchases have more than four people involved -- versus jus...

Many CMOs will proudly tell you that their organizations are data-driven -- meaning they make their marketing investment decisions based upon the data that's captured and reported in one or more analytics platforms. But there are significant consequences from the application of this approach. Let's consider the findings of a recent market study and look at the implications. The coronavirus pandemic is forcing rapid change on brands. Marketing leaders believe that a lack of agility and flexibility negatively impacts their marketing execution, according to a Gartner study. To remedy this, the study uncovered that 38 percent of marketing leaders report “developed scenarios for planning purposes” as one of the top operational steps they’ve taken to manage a business disruption. Study the Data, React to the Trends "One key element of effectively building and planning scenarios is data," said Lizzy Foo Kune, senior director analyst at Gartner . "Marketing lead...