The rapid advancement of Generative AI (GenAI) is reshaping the B2B marketing, sales, and service functions. I've observed the transformative potential of GenAI in these areas, but also the initial challenges organizations face in realizing its full value. The latest Boston Consulting Group (BCG) study on GenAI adoption in B2B marketing, sales, and service functions reveals some striking insights into the current state of implementation and its perceived potential. The research highlights both the enthusiasm for GenAI's transformative power and the hesitation many executive leaders feel about their current go-to-market (GTM) strategies. One of the most notable findings is that 90 percent of surveyed leaders believe GenAI will be important or fundamental to marketing, sales, and service processes within the next three years. This overwhelming consensus underscores the perceived significance of GenAI in reshaping these critical business functions. However, despite this optimism,...
The Technology Vendor Go-to-Market Strategy Guide